Privacy Policy

Privacy Policy

Updated: October 2025

Joy Therapy Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect the information you provide through our website www.joytherapymi.com, during therapy services, and through any electronic communications with us.

By using our Site, you consent to this Privacy Policy.

1. Information We Collect

We may collect two types of information:

A. Personal Information

Personal information is data that identifies you as an individual. This may include:

  • Name, address, phone number, and email address

  • Health information shared through intake forms or during therapy

  • Payment or insurance information (for service billing)

  • Any other information you voluntarily provide through forms or correspondence

B. Non-Personal Information

We may automatically collect non-identifiable information when you visit our Site, such as:

  • Browser type, operating system, and device information

  • Pages visited and date/time of access

  • Cookies or analytics data (used only to improve our website experience)

2. Protected Health Information (PHI)

If you are a client or patient, some information you provide is considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

We follow all HIPAA requirements regarding:

  • Secure storage and transmission of PHI

  • Access only by authorized personnel

  • Use of encrypted and password-protected systems

  • Limiting disclosure of PHI to what is necessary for treatment, payment, or healthcare operations

For more details about your rights regarding PHI, please refer to our Notice of Privacy Practices provided to all patients, which describes how your medical information may be used and disclosed.

3. How We Use Your Information

We may use your information to:

  • Provide, schedule, and manage speech-language therapy services, lactation consultations, or Craniosacral Fascial Thearpy

  • Communicate with you about appointments or inquiries

  • Process payments and insurance claims

  • Improve website functionality and user experience

  • Comply with legal and professional obligations

We do not sell, rent, or trade your personal information to any third parties.

4. How We Share Your Information

We may share your information only in the following situations:

  • With your written authorization

  • With healthcare providers or insurance companies involved in your care or billing

  • With service providers that assist us in operations (e.g., HIPAA-compliant practice management software or teletherapy platforms)

  • As required by law (e.g., in cases of suspected abuse, court orders, or mandatory reporting)

All third-party service providers who access PHI are required by contract to maintain confidentiality and security.

5. Teletherapy and Electronic Communications

If you participate in teletherapy sessions, they are conducted via HIPAA-compliant, encrypted platforms.
We take all reasonable steps to safeguard your information; however, electronic communications may carry some inherent risks. By choosing to use email, text, or video conferencing, you acknowledge these limitations and consent to their use.

6. Cookies and Analytics

Our Site may use cookies and analytics tools (such as Google Analytics) to help us understand how visitors use the website.
Cookies do not identify you personally and can be disabled through your browser settings.

7. Data Security

We use administrative, physical, and technical safeguards to protect your personal information against loss, theft, and unauthorized access.
However, no system is completely secure, and we cannot guarantee absolute security of data transmitted electronically.

8. Your Rights

You have the right to:

  • Access and request a copy of your personal or health information

  • Request corrections to inaccurate or incomplete data

  • Request restrictions on how your PHI is used or shared (as permitted by law)

  • Withdraw consent for communication or data collection (where applicable)

To exercise these rights, contact us in writing using the information below.

9. Retention of Information

We retain personal and health information for as long as necessary to provide services and comply with legal obligations.
Records may be securely archived after the completion of services in accordance with state and federal record retention requirements.

10. Children’s Privacy

We do not knowingly collect personal information from children under 18 through this website.
Information about minors is collected only with parent or guardian consent as part of clinical service delivery.

11. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those websites.
We encourage you to review the privacy policies of any site you visit.

12. Updates to This Policy

We may update this Privacy Policy periodically. The most current version will be posted on this page with the revised date.
Continued use of our Site following changes means you accept the updated Policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Joy Therapy Solutions
Email: hello@joytherapymi.com